MyFeed content won't load

[dragonhearth]

I've tried it on iTunes and on gPodder. iTunes shows a blank page and gPodder says it couldn't be added.
I have an ongoing premium subscription.

Details

OS X version: macOS Sierra
iTunes version: 12.5.5.5

Error returned by gPodder:
"Could not add some podcasts

Some podcasts could not be added to your list:

https://www.japanesepod101.com/premium_feed/custom_01_301989854:804782073:1040186879:805109375:3_CompleteAudio.xml: <unknown>:103:7: not well-formed (invalid token)"

iTunes just shows a blank page with the URL and no other content


Solutions tried (but didn't work):
- changing username to something more simple
- removing spaces
- changing the media types (only downloading audio, or downloading all audio, video, and PDF)


Right now, I'd like to properly set up this feed:
https://www.japanesepod101.com/premium_feed/custom_01153_128:267517952:947307656:215797875:3_VideoLessons.xml

[lena_511666]

Hello Dragonhearth,

Thank you for posting.
Could you please send this detailed information to ?

Thank you,
Lena
Team JapanesePod101.com

[sara.boi_511813]

Dear Japanese poi 101,
I'm writing in order to know why you blocked my account one day before the expiry date. My account expires today and my Podcast auyhentication stopped being recognised yesterday. Last time it was blocked two days before the expiry date. I've sent you email without answers. I hope you are going to reagivate the account at least for one day.
I'm looping forward to hearing from you soon.
Sara