Problem with "my feed"

[natacha.gangler.fle_505368]

Hi,

I've been struggling with the "my feed" feature (premium) and can't seem to get it to work.

I tried on a windows PC with juice, this is the message error I get :
FeedScanningJob 58124592 'Feed ID 3 at http://www.japanesepod101.com/premium_feed/custom_01153_301989854:804782073:1040186879:55_all.xml' reports: Can't grab Feed ID 3 at http://www.japanesepod101.com/premium_feed/custom_01153_301989854:804782073:1040186879:55_all.xml: timeout

I tried on an Ipod Touch : instead of opening the podcast app, it opens a page in the browser with an erreor message.

I am currently testing with iTunes, but itseems to be endlessly trying to scan or update, still no episode appears.

It is a pity, since it would have been very convenient to be able to have a personalized download (the innovative language app downloads a whole chapter, we can't choose the files we want).

I am doing something wrong or is the feature broken ?

[lauralanda]

Hi,

Thank you for posting!
You can update the settings on iTunes and "Limit Episodes" to make it faster to download.
Please, for pesonalised help, send us a message to:
Including the information about the issue, the device you are using to access to our feed, and your username.

We will look after this as soon as we get your email.
Thank you for your patience and understanding.
Sincerely,
Laura
Team JapanesePod101.com

[natacha.gangler.fle_505368]

Hi,

Thanks for your reply.

There is something really weird...it suddenly worked both on Juice and Itune for a week.
And now another issue has appeared : my password doesn't work.
Juice or Itunes keep asking me the password (both do).
I use exactly the same as the one I used to login here.

Any idea ?

[jaehwi]

Hi Natacha,

Thank you for letting us know the issue. If you still have the same issue, could you send us an email at and let us know the issue that you have with password? Since it's related to your personal information, we'd like to assist you over the email.

Thank you,
Jae
Team JapanesePod101.com