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Crome problem

Moderators: Moderator Team, Admin Team

books3863
Been Around a Bit
Posts: 15
Joined: September 27th, 2010 10:17 pm

Crome problem

Postby books3863 » December 10th, 2013 12:12 am

Seems that all the links within a lesson have stopped working with Chrome , IE 11 is working fine .
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neverbirth2848
New in Town
Posts: 13
Joined: September 10th, 2013 10:55 am

Re: Crome problem

Postby neverbirth2848 » December 10th, 2013 11:20 am

They may be updating the site or something, because I cannot get any video nor audio to play. Using IE10, cannot test on another browser right now.
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community.japanese
Expert on Something
Posts: 2704
Joined: November 16th, 2012 8:54 am

Re: Crome problem

Postby community.japanese » December 10th, 2013 1:06 pm

books3863-san, neverbirth2848-san,
sorry for the technical problems.
I'll speak to the tech team and ask the situation about it.
Thank you for your patience!

Natsuko (奈津子),
Team JapanesePod101.com
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community.japanese
Expert on Something
Posts: 2704
Joined: November 16th, 2012 8:54 am

Re: Crome problem

Postby community.japanese » December 11th, 2013 2:21 am

Hello

Thank you for your e-mail.
As to the videos please make sure to have a QuickTime player installed -> www.apple.com/quicktime/download/ and have the latest updates of your browser.
Alternatively can you try with different browser (Firefox and Chrome recommended) or to download the video/audio to your device and play it from there.

Let us know in case none of that did not work to

Sincerely
Piotr
Team JapanesePod101.com
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neverbirth2848
New in Town
Posts: 13
Joined: September 10th, 2013 10:55 am

Re: Crome problem

Postby neverbirth2848 » December 11th, 2013 10:58 am

Well, I'd say having QuickTime installed doesn't make full sense, as IE 10 supports the HTML5 video tag and the site was working fine last time I logged in a few days ago.

Anyway, the site is working again, thank you.
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books3863
Been Around a Bit
Posts: 15
Joined: September 27th, 2010 10:17 pm

Re: Crome problem

Postby books3863 » December 11th, 2013 10:57 pm

Chrome still dead for me , the only thing that works in any lesson is the download links , no video , no audio , no notes , nothing . But flashcards have audio . Chrome and QT both up to date . IE11 all fine .
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neverbirth2848
New in Town
Posts: 13
Joined: September 10th, 2013 10:55 am

Re: Crome problem

Postby neverbirth2848 » December 12th, 2013 10:32 am

books3863 wrote:Chrome still dead for me , the only thing that works in any lesson is the download links , no video , no audio , no notes , nothing . But flashcards have audio . Chrome and QT both up to date . IE11 all fine .


Have you tried to clear you temp files and cookies?
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books3863
Been Around a Bit
Posts: 15
Joined: September 27th, 2010 10:17 pm

Re: Crome problem

Postby books3863 » December 12th, 2013 10:42 pm

Working fine now thanks :D . Can't believe I didn't try that :oops: , but I had only run CCleaner a few days ago so just didn't think about cookies , guess sometimes we all over look the most obvious solution .
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community.japanese
Expert on Something
Posts: 2704
Joined: November 16th, 2012 8:54 am

Re: Crome problem

Postby community.japanese » December 17th, 2013 1:43 pm

neverbirth2848-san, books3863-san,
thank you for helping each other!
So, you both now solved problems? Glad to know that. :D

If you encounter some problems again, please feel free to contact us!

Natsuko (奈津子),
Team JapanesePod101.com
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