No media is playing, my feed is not working, itunes timesout

[gallarotti8799]

The subject says it all, I also sent an email to support. Cannot get any lessons on my itunes 99% of tracks are timing out.
Then I tried listening through the website and I get no audio.
When is this going to be fixed?
P.S. I am a premium user until 2012

[Eran]

Hello Francesco,

Thank you for subscribing to JapanesePod101.com and for reporting this isolated issued. I just responded to your email, but figured I would respond here as well in case others are experiencing similar issues. Yesterday, our CDN (Content Delivery Network) reported that they were having temporary DNS resolution issues. This was causing media file delivery to be sporadic in many parts of the world. All media downloads should be working now, but it may be possible that it could takes an additional 12-24 hours in some parts of the world.

To speed the resolution, you may want to consider rebooting your computer as well as modem/router. If the problem persists for longer than 24 hours from now, please don't hesitate to let us know via email.

Best,

Team JapanesePod101.com

PS - I have extended your subscription by an additional week, free of charge, in an effort to make up for this inconvenience.

[info9632]

Thank you! I tried again, after a reboot, and I was able to download my feed 250 new podcasts for my commute!!
Thank you very much for your help and for the unnecessary extension!

Francesco