% off promotional subscription not renewing at promo rate

[madeducator]

Just trying to post here to see if someone in subscriptions/billing can correct a billing error on my account. I've sent 2 emails but haven't received a reply yet.

I subscribed during the transition promotion (the one where the audio became part of basic subscription only). My mistake was changing my mind and deciding to change from a month by month to a three month subscription (at the promotional rate). However, the month subscription renewed at the regular rate. I'm a bit confused.

Any help would be appreciated.

[madeducator]

Thank you, Max, for correcting my erroneous assumption about renewal. Also, thank you for correcting the double billing.

And, finally, thank all of you at Japanesepod101.com for the discount in the first place. It helps a lot when you're on a tight budget.