残念ながら今回はご希望に沿うことができませんでした。
Zannen nagara konkai wa go-kibō ni sou koto ga dekimasendeshita.
Unfortunately, we were not able to meet your expectations this time.
残念ながら (zannen nagara: I’m sorry to say; unfortunately)
to remain + thoughts
今回 (konkai: this time) this + time
ご希望に沿う (go-kibō ni sou: to meet someone’s requirements,
meet expectations; go along with what somebody wants)
hope + hope + alongThe ご- is an honorific prefix.