[Solved] My Flashcards II - The Revenge

[chris666]

What's currently going on here is ridiculous. Just stop pretending that you are able to provide a flashcard system.

There is iKnow and there is skritter. iKnow had to learn it the hard way that customer support is necessary. After they became a paid service there was hardly any customer support and a lot of people left. Now you can use their bug tracking system and expect that the bugs are fixed within a couple of days. If the service is unavailable you can follow on twitter.

The support of the skritter people is even better. Once I was stuck because of a problem in the data for one kanji. I got into contact with a person there within minutes and the problem was fixed after 2 or 3 emails a few hours later. This was a Sunday night.

[tokothsnw1603]

I am able to access the flashcards, but I am unable to add new decks from my most recent lessons. Is there a maximum number of decks I am allowed? And while I'm asking, is there a maximum number of cards for a single deck? I haven't been able to use the flashcards to study my last two lessons.

[tokothsnw1603]

I just went to check the decks again form Absolute Beginners Season 1 Lesson 11 and a new deck was finally formed! Yay, I can go study now!

[chris666]

I see more and more decks. Alas, none of them has any relationship to what I'm currently studying. Normal people would start to look for the backup from Wednesday when Flashcard were available the lat time. But I fear that this is something unknown to the guys responsible for the flashcard system.

[frasermacleod19958428]

I've had the same problem with all my flashcard progress being deleted and replaced with Core 100 and Core 2000, and my Kanji bank has changed so I now only have 12 kanji where I previously had over 200. Can this all be restored?

Edit: The flashcards are back to normal now.

[chris666]

For me they are not back to normal. Every time I have a look there are more "Absolute Beginners" decks, most of thme started. My decks would be "Upper Intermediate". Since the decks are started, I assume that those are the data of someone else.

[Jessi]

Hello everyone,

We sincerely apologize for the recent issues with our flashcards. It started out with some regular maintenance work on the database, but there were unforeseen problems that led to it taking longer than it should have. The temporary "loss" of data was due to the decks being disconnected from ther users in the process - please be assured that there is no loss of actual data. They are now restored, but if anyone is still missing their decks, please let us know, and we will fix them right away. We apologize again for the inconvenience, and thank you for your patience.
As a thank you for speaking up, please email us at for a free download from our Innovative Language Product Store.

Thank you again,

Jessi
Team JapanesePod101.com

[dominicashmole1350]

Hi Jessi,

Thank you for being in touch on these issues. Please be aware, though, that for me, at least, the problem is just as it was 12 hours ago.

Neither My Flashcards nor My Wordbank are showing the appropriate state.

Regards,

Dominic

[atomsk]

Hi Dominic,

We just checked your data, and I see 227 words in your wordbank and also flashcards decks. We also updated the website with some bugfixes since your last post. Do your flashcards load now? If you still have problems loading your flashcards, we could use some more information to help us find the problem: Browser version, OS,.. Please feel free to mail us at for that!

Thank you,

Marvin
Team JapanesePod101.com

[dominicashmole1350]

Hi Marvin,

I confirm that my data now appears to be as it should be.

Long may it continue.

Regards,

Dominic