Trial ending after less then a day?

[finixy73371]

Hi,
I registered today and started going over the beginners season 1 lessons to see how much I like it. I came back to this site now - a bit more then 12 hours after registering, and I can't access anything other then the completely free stuff?
I already had a bunch of technical problems with the site from stuff not working/bouncing around randomly (I.E - there were NO notes in every "lesson's notes" pdf I checked for basic users.) and while I really like what you do and seriously considered paying for it. I just can't with all these technical problems making the experience too unpleasant.

[finixy73371]

well I logged in today and it seems ok. No idea what happened yesterday.

[ronaldhooberman1810]

I signed up a few days ago for a premium subscription. The lessons "appear" to be good but the site is extra-ordinarily complicated to navigate and my user name/password authentification is not accepted by I-Tunes after repeated attempts and I cannot download more than a couple of lessons. Very confused and disappointed with the experience so far.

[jaehwi]

Hi ronaldhooberman1810!
Thank you for posting! Could you try doing the following steps?
Please log out of the site, delete the cache and cookies of your browser, log back in, and try to play the files again. This should fix the problem, so you should be able to download the files to iTunes with no problems. If you are still having trouble, please let us know!

Cheers,
Stefania/JapanesePod101.com

[ronaldhooberman1810]

Thank you but that does not work. I have tried repeatedly and am urgently waiting to hear back from your colleague Robert to whom I sent a screenshot, as he requested, on Friday.

[Nekomancer0158144]

Dont worry i've been there... with the same problems... but hey i only got those problems with the trial... once i got the account upgraded i havent got any problems with the site..
Also i renember that the trial ended like 2 days after my registration... but then i got another free week :3

[jaehwi]

Sorry for the slow response, and we hope you can access the site after getting the reply back from our customer service representative. If not, please let us know.

[zucadegasito2281]

i'm having the same problem.
i made my account yesterday,and now i can't download the premium and basic files.
Anyone know how to solve this problem?

[Jessi]

Hi zucadegasito,
Please send an email to with your username, and they will be able to help you fix it. Thank you!

[zucadegasito2281]

I will send,thanks.