Line-By-Line Transcript

[wajima]

I am a premium member, using a Mac, OS X Version 10.4.11, and have been very pleased with the features offered under this subscription plan. However, recently none of the audio features listed under “review”, i.e., Line-By-Line Transcript, Vocabulary List with Audio and, Expansion with Audio are working. All other audio features do work. The strange thing is that while the audio does not work when using the “Vocabulary List with Audio" feature; if I select a word from that list and add it to My Word Bank, it works just fine in that feature. I have seen and tried all the suggested fixes found in your Help Section under Technical Questions, and none of them have worked. I would really like to get this problem fixed as my subscription is up for renewal soon, and if feel these review features are such valuable learning tools. Please help!

[Jessi]

Hello wajima-san,
Thank you for posting and I'm sorry to hear about the trouble with the audio.

Can I ask what browser you are using?
Please try clearing your cache and deleting the cookies of your browser, and see if that works.
If you are still having problems, please post again

[chris666]

Hi,

I made some tests. Using Google Chrome, line by line audio works fine. So, it seems that its an issue in the Javascript implementation of Safari. The playback icon changes to the 'pause playback' icon, but nothing happens.

Every other sound works fine in Safari (e.g. Kana chart, vocabulary list).