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HOW HOW HOW?!?!?

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GoldenGiants55
New in Town
Posts: 1
Joined: August 6th, 2009 2:57 am

HOW HOW HOW?!?!?

Postby GoldenGiants55 » September 4th, 2009 4:00 pm

Does anyone know how to unsubscribe???? I just got pinned with $25 and I want to get out. I have enjoyed this learning tool, but I want out. I went to My account, but found nothing to unsubscribe. Anyone??!?!??

KatH
New in Town
Posts: 7
Joined: April 30th, 2008 6:10 pm

Postby KatH » September 4th, 2009 6:20 pm

Paid by paypal?

Log into paypal. Click on History. Click on 'More filters' and select Subscriptions and agreements. Should be somewhere in there. I can't say exactly where, I know I've had subscriptions before (not here) and it's been a while, and I had to find the transaction when the first payment was done for me to be able to cancel it. I don't know if it's the same, it's been a while. (and my automatic subscription to here canceled itself when I removed my credit card from paypal, as my credti card # changed.... that's when I found out their subscriptions was with paypal... I got an email saying it was canceled. hehe.)


If you paid by credit card, then I don't know...

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Javizy
Expert on Something
Posts: 1165
Joined: February 10th, 2007 2:41 pm

Postby Javizy » September 4th, 2009 7:56 pm

If you go to My Account > Payment History, you should see a record of your current subscription with a message like 'this subscription will auto-renew at the end of the term'. There's an option like Unsubscribe or Cancel which will stop it from auto-renewing.

I've been caught out by this myself more than once, and find it very annoying that you have to go to the effort of doing it every time you subscribe. It seems very scam-ish, and preys on unawareness and forgetfulness. Plus, if you have a 1-month subscription, why would you want to continue renewing it when you could get a discounted price for, say, a 3-month subscription? A simple reminder to renew if you WANT TO would more than suffice.

By the way, if you send them an e-mail about it, they should refund you if you really don't want the subscription. They did it for me before very quickly without any trouble.

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